GIAC Privacy Policy

GIAC Privacy Policy

Updated: December 2, 2008

GIAC is sensitive to privacy issues on the Internet. We believe it is important that you understand how we treat the information you may provide to us. Unless specifically stated otherwise, the information you provide is never shared with anyone other than GIAC employees and authorized contractors. GIAC never trades or sells certification holder's personal information except as provided in this policy. We will ask for your consent before using information for a purpose other than those that are set out in this Privacy Policy.

This privacy statement applies to information collected by the websites associated with GIAC, including giac.org, sans.org, sans.edu, and other domains owned and operated by SANS, GIAC, and the ESCAL Institute.

How We Gather Information

To save you time and make our web services easy to use, you may create a dashboard account using your personal information. You may do this by visiting https://www.sans.org/account/. The account dashboard system saves your information and references it to your email address and password. The next time you visit the GIAC website, you can simply enter your email address and password. If you purchase a certification or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you. We also use the mailing address to send you GIAC brochures and other items of interest.

When you register online for a certification, we collect the information you provide us, including your name, contact information, affiliation and the name of the certification. We use this information to ensure that you are properly registered for the certification you have selected, and to notify you about other certifications that may be of interest to you. We also use this information in the course of fulfilling our obligations to provide the certification to you, including providing you materials, if opted for a certification renewal, and contacting you with respect to the certification itself.

GIAC may use outside vendors or third parties to proctor or administer exams we provide or for other certification, accreditation or licensing. The authentication and validation process may include requiring persons to provide identification (or photographing participants). Copies of such authentication information, as well as the identity of those taking the exams may be collected and stored by GIAC, but this information will be used by GIAC in accordance with this privacy policy, to prevent fraud and to ensure the identity of those taking the examination.

GIAC may occasionally provide you the opportunity to participate in contests or surveys on our site. If you participate, we may request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact and demographic information such as name and address. We may share aggregated demographic information about our user base with our partners and advertisers. This information does not identify individual users.

When you contact GIAC, we may keep a record of your communication to help solve any issues you might be facing. We may use your email address to inform you about our services, such as letting you know about upcoming changes or improvements.

GIAC may use Twitter, Facebook or other social media outlets to market and promote its offerings and services. Any communications you make with GIAC using these media may be used by GIAC in accordance with this policy.

Vendors, Suppliers, or Other Access to Your Information

We may provide access to your personal information to our affiliates or other trusted businesses or persons to process it for us, based on our instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures.

Legal Access to Your Information

We may share personal information with companies, organizations or individuals outside of GIAC if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:

  • meet any applicable law, regulation, legal process or enforceable governmental request.
  • enforce applicable Terms of Service, Terms of Use, or other potential violation of GIAC contracts or rules, including investigation of potential violations.
  • detect, prevent, investigate or otherwise address fraud, security or technical issues.
  • protect against harm to the rights, property or safety of GIAC, our users or the public as required or permitted by law.

Merger, Acquisition, Sale or Forced Sale

If GIAC is involved in a merger, acquisition or asset sale, including a forced sale of assets, we will, to the extent permitted by law, continue to ensure the confidentiality of any personal information and give affected users notice before personal information is transferred or becomes subject to a different privacy policy.

GIAC Certified Professional Information

GIAC Certified Professionals are listed on the GIAC website and is considered public information. Published data includes Analyst Number, Certificate Holder's Name, Gold Paper Title (if applicable) and Certification Expiration Date. No personal contact information is published.

Log Files

As is true of most Web sites, we gather certain information automatically and store it in log files. This information may include IP addresses, browser type, referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information to analyze trends, to administer the site, to track how visitors interact with the site.

Cookies

A cookie is a small text file that is stored on a users computer for record-keeping purposes. We do use cookies on our site. SANS may use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browsers help file.

When you log into your SANS portal account you may select the "Remember me" check box to set a persistent cookie to store your password, so you don't have to enter it more than once. You can remove the portal login cookie by clicking the "Logout" link.
If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as the portal, contests or surveys, will be limited and you may need to reenter personal information when you register for events.

How We Protect Your Personal Information

SANS safeguards the security of the data you send us with physical, electronic, and managerial procedures. Likewise, we urge you to take every precaution to protect your personal data when you are on the Internet. These precautions include changing your password often, using a combination of letters, numbers and symbols, and using a secure browser.
The SANS website uses SSL v3 and TLS v1 encryption on all web pages where personal information is submitted. This protects the confidentiality of your personal and credit card information as it is transmitted over the Internet.

SANS does not store credit card numbers on our servers. Credit card numbers are submitted to a credit card authorization service. This service provides SANS with credit card validation information only. We do not have access to your personal financial data.
SANS may employ independent contractors to help manage data services, and such contractors may have access to data, similar to the access we give our employees. Also, SANS may store sales account data, including personally identifiable information, with a third party application service provider.

Access To Your Personal Information

You always have access to the information we have about you. To review and update your personal contact information, simply click https://portal.sans.org and log in with your email address and password, then click Update Your Account. We encourage you to review your preferences regularly to keep the information current. You may also write sans@sans.org to have the information changed or removed.

Newsletters And Promotional Email

If you no longer wish to receive our newsletters and promotional communications from SANS, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by accessing your preferences by logging into https://portal.sans.org as described in the previous paragraph.

Links To Other Sites

The SANS web site contains links to other sites that are not owned or controlled by SANS. Please be aware that SANS is not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every web site that collects personally identifiable information.

Information Obtained From Third Parties

SANS does not sell or trade your personal information. We may at times receive contact lists from other organizations. We may send mailings such as brochures to these addresses. Typically, these are one-time mailings, and the data is not entered into our database. If you want to remove yourself from the third party's database, you must contact them directly. These mailings have a brochure code printed on the mailing label. By providing this code, we will be able to tell you from what provider we received your contact info.

Changes To This Privacy Statement

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

Contact Us

If you have any questions or suggestions regarding our privacy policy, please contact us at privacy@sans.org.