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Procedures

Procedures

Grievance Procedure

Grievances and complaints are a serious matter. GIAC has an established process for answering candidate questions and addressing issues and complaints. Please refer to the contact list below to determine which address to use. In order to serve your needs most effectively, please do not email multiple addresses. If you have contacted GIAC previously and have not received a satisfactory response, you may submit a grievance form to escalate the matter. Please see the information at the bottom of this page regarding this form. Read More

Exam Feedback Procedure

Once you start your exam, you must answer each question to the best of your ability in the order they appear on your exam. The exam cannot be bookmarked. Once you begin, you must complete the full exam. Each certification exam has its own individual passing point. Read More