Remote Proctoring FAQ

Remote Proctoring FAQ

Latest Updates and FAQs


Scheduling Questions

Q: Why does GIAC offer remote proctoring?

  • A: Due to COVID-19, many Pearson locations are closed or limiting availability. GIAC made a business decision to continue making our exams available to our customers.

Q: Do you still offer testing in Pearson VUE centers?

  • A: Yes, absolutely! However, availability may be limited at any given time due to COVID-19 and associated local restrictions. We encourage you to check Pearson VUE's Coronavirus Update page to ensure you have the latest information and guidance available concerning your ability to take your exam.

Q: I don't see the option to schedule with ProctorU

  • Beginning mid-August, all candidates will be presented with the option to schedule their exam(s) with either Pearson VUE or ProctorU within their online accounts. If you need access to schedule with ProctorU sooner, please contact proctor@giac.org

Q: How to I schedule a ProctorU exam appointment?

  • Step-by-step instructions are available here: ProctorU Scheduling Guide. If you have an existing Pearson VUE appointment, you will need to cancel it prior to attempting to schedule with ProctorU.

Q: Can I keep my current Pearson VUE appointment instead of scheduling with ProctorU?

  • A: You may keep your Pearson VUE appointment scheduled. We encourage you to confirm with the test site that they are able to deliver your exam at your scheduled appointment. If testing with Pearson VUE is not an option, then GIAC has provided the ProctorU option to ensure you can complete your certification attempt by your deadline.

Technical Questions

Q: Do I really need to turn off my VPN to test with ProctorU?

  • A: Yes, you must turn off all VPNs and adhere to all other ProctorU system requirements. In fact, we advise against using an employer-provided computer for your exam. Please review the ProctorU system requirements that all candidates should be aware of prior to testing.

Q: Why do I need to install a browser extension from ProctorU on my laptop to take my exam?

  • A: The browser extension allows the ProctorU team to verify certain settings on your computer and monitor your exam. If you are not comfortable with installing the browser extension, you can opt to take the exam at the nearest available Pearson VUE center if available or you can use another computer. You can uninstall the ProctorU extension when the exam is completed.

Q: The remote proctor technical requirements are not attainable due to using my company's equipment.

  • A: GIAC understands using a work computer may not be feasible due to ProctorU's system requirements. We recommend using a personal device that meets the ProctorU requirements. In, some cases, candidates may need to borrow a suitable computer, partition their hard drive, or secure a new basic machine to mitigate risk and complete their exam.

Q: Will I need a webcam?

  • A: Yes. A built-in or external webcam is acceptable.

Q: What additional technology will I need to test with remote proctoring?

  • A: It is recommended that you use a personal computer with a webcam. You must have reliable, consistent internet access and have access to adjustable permissions on a MacOS or Windows operating system. More information on technical requirements here.

Preparedness Questions

Q: I have not been able to study, what options do I have to proceed?

  • A: GIAC certification attempts have a 120-day access period to allow candidates to adequately prepare for their exam.

    If you need more time to prepare, you can buy a 45-day extension here. We understand that circumstances may have changed from your original testing period. If needed, please contact GIAC Support at proctor@giac.org for further information regarding extensions.

Q: Will it still be open book?

  • A: Yes, the same guidelines apply to remote proctoring. Open book, no digital assets allowed.

    If you registered for a SANS course, you will receive or have received physical copies of your courseware.

Q: How do I successfully prepare for my ProctorU exam appointment?