ProctorU Technical Requirements

ProctorU Technical Requirements

Computer Set-Up & Compatibility

The computer settings and configuration needed to enable remote proctoring of a GIAC exam may not match your regular security posture. These requirements are necessary to ensure the integrity of the exam is upheld throughout the remote proctoring process. Any changes or adjustments you may need to make to comply with the technical requirements are temporary and only suggested to complete your remote proctored exam.

We strongly recommend using a computer that:

  • Has a clean hard drive with minimal installation
  • Is NOT a work computer -- Corporate security stacks & VPNs can be problematic
  • Is free of commercial applications, VMs, and the other incompatible software listed below
  • Is using an ethernet internet connection on exam day

Using a computer with a simple, unaltered configuration will improve the likelihood of successful exam completion with ProctorU. In some cases, candidates may need to borrow a suitable computer, partition their hard drive, or secure a new basic machine to mitigate risk and complete their exam.

Using an non compliant computer that does not pass ProctorU's in-depth security checks on exam day may prohibit you from completing your exam and require that you reschedule.

Incompatible Software

The following types of software will prevent a successful exam experience with ProctorU.

You must UNINSTALL these applications prior to your exam:

  • Virtual Machines (VMware, Virtual Box, etc.)
  • Remote Desktop (Team Viewer, GoToAssist, Zendesk, etc.)

Ensure these applications are FULLY DISABLED prior to your exam:

  • VPN (Zscaler, NordVPN, Symantec, etc.)
  • Web and Video Conferencing (Skype, Zoom, Slack, Webex, GoToMeeting, etc.)
  • Recording or Playback Utilities (iTunes, Spotify, etc.)
  • Screen Capture or Streaming Tools
  • Casting Tools (Airplay, Google Cast, etc.)
  • Voice Chat Tools (Discord, Ventrillo, TeamSpeak, etc.)
TYPE MINIMUM RECOMMENDED
Webcam 640x480 resolution 1280x720 resolution
PC Users Windows Vista Windows 10 (10 S not supported)
Mac Users Mac OS X 10.5 or higher Mac OS X 10.13 High Sierra
Internet Download Speed .768 Mbps 1.5 Mbps
Internet Upload Speed .384 Mbps 1 Mbps
RAM 1024 MB 2 GB
Connectivity Ports 1935, 843, 80, 443, 61613, UDP/TCP 1935, 843, 80, 443, 61613, UDP/TCP

Additional Requirements:

  • A functioning microphone (some web cameras have them built-in)
  • A compatible browser: Google Chrome (preferred) or Mozilla Firefox
  • A SINGLE display: Additional computer monitors and/or external displays connected to a laptop are prohibited, even if they are powered off.

Not Supported:

  • Google Chromebooks
  • Tablets (Nexus, iPad, Tab, Note, etc.)
  • Linux operating systems
  • Windows 10 in S mode or Surface RT

Can't find what you're looking for? Email proctor@giac.org