Procedures: Complaints

Procedures:

Formal Complaint

If you have already contacted GIAC using one of the methods described above, and have not received a satisfactory response, you may choose to submit a Complaint form to escalate the matter.

Submit a Formal Complaint Here

A complaint is an expression of dissatisfaction, relating to any aspect of the certification process, where a response is expected.

How to Submit a Complaint:
Submit a Complaint form, making sure to provide:

  • Complaint Type (Application, Exam Content/Scope, Exam Quality, Exam Experience).
  • Description of Complaint with as much supporting documentation and references as possible.
  • Account Information (Name, email address, certification in question)

Response: An initial email acknowledgment of receipt will be sent from GIAC within 48 business hours. Every valid complaint which is submitted in accordance with these procedures shall be investigated and the outcome of that investigation, including any suggested corrective actions, shall be communicated in writing to the complainant. GIAC handles complaints in a confidential manner as related to the complainant and the subject of the complaint, which is consistent with our privacy and ethics policies.

Note: requesting a waiver of the 30 day/1 Year wait period is handled separately. For more information click here: (https://www.giac.org/exams/retakes-and-extensions)