Customer Support

All general, non-emergency GIAC related questions should be sent to, including questions on:

  • Policies and Procedures
  • Certification Availability or Pricing
  • Questions specific to your account, including current or completed certification attempts,
  • problems logging into your portal account, etc. Emergencies should not be sent to this address.
This email is monitored evenings and weekends. Emergency situations should be sent here, including:

  • Practice test problems.
  • Technical exam problems. Please include a full description of the problem, the time it occurred, and any specific error you might have received. Also include your portal email address, SD number and exam ID number.
Inquiries related to renewing current or expired certifications.
Inquires related to printed GIAC certifications.
Inquiries related to scheduling a proctored exam
Inquiries related to participation in standard setting projects you have been invited to participate in. This includes exam development projects such as passing point studies, job task analyses, question development, etc.
Issues related to the website.

To provide comments about specific GIAC exam questions you saw on practice tests or certification exams, please see Exam Feedback Procedure

For GIAC Gold grievances please see the GIAC Gold page.